Beispiel:
"To be honest your organisation has made a dog's dinner of resolving this problem, I am very disappointed."

Beispiel:
"I was stumped to receive your letter demanding payment, particularly, as our delivery has yet to be delivered."

Beispiel:
"I am writing to complain about what seems to be a very intricate problem."

Beispiel:
"I received your email requesting for an extension on our agreed deadline. I am loathed to do that as we have already extended the deadline once. Why not pop into my office some time to discuss this further, I will be in most of today."

Beispiel:
"I am writing to apologise. I seem to have dropped a real clanger on Wednesday when I mentioned to your secretary that you were moving to Helsinki. She clearly was not in the know about this, I do apologise. I didn't realise that this was confidential information. Once again I am sorry about this slip of the tongue."

Beispiel:
"We are baffled as to why you want to resign. Please take a few moments of your time to come in and talk about this matter as soon as possible, so that we are better informed of your decision. You are a valued member of our team and would hate to see you go."

Beispiel:
"I was shocked to hear that you had left on Friday to go on holiday without providing your assistant with hand-over notes as we had discussed. I realise that you were busy, as we all are before we go on holiday. Your assistant was as a result of your neglect, was not in a position to perform as effectively as she could have done, due to your neglect. Putting together some hand-over notes is a no-brainer and I would have expected someone in your position to prioritise this task. Please come and discuss this with me on your return."

Beispiel:
"I have just returned from my holiday, to hear of the unfortunate misunderstanding between yourself and my assistant's boss. That is very unfortunate and as a valued customer that I enjoy doing business with, I would like to invite you for dinner, in order to make amends. I do hope that you will give me the opportunity to explore the misunderstanding and ensure that a similar situation does not occur again."

Beispiel:
"I have just received your invoice and I am having some trouble fathoming it out. Some of the figures aren't clear to me, please be so kind as to call me to discuss this on the phone. Thank you in advance."

Beispiel:
"I have just received your email with the joke about the buyer and the blond, very funny, I was tickled pink! Keep them coming, jokes like that are a real tonic sometimes."